Studii de fiabilitate

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • #16
    Originally posted by CB1300 View Post
    Referitor la treaba cu garantia Honda pentru noul diesel de 1,6 ... aia da gluma buna ! Pentru mine acea garantie se traduce prin doua lucruri : 1 Au tintit in nimic pentru ca nimeni nu face 1.000.000 Km in zece ani . 2 Vezi ca garantie respectiva nu este valabila in Romania si costa 3000 de euro in plus. Deci ?! Marketing,marketing, marketing ...
    Aici te contrazic. Ce zici de masini din Vest din 2009-2010 cu 250-300.000 km la bord?
    Cat despre garantie extinsa, afla tu ca in Vest este o practica la ordinea zilei, care se ofera inca de cand cumperi masina. Sunt diverse pachete pe perioade diferite. CONTRA COST!!! Poti sa o faci cand cumperi masina sau poti sa o faci inainte de a-ti expira garantia standard de 2-3-5 ani. Eu, de ex., am facut extindere de garantie pe inca 2 ani si am platit 420 euro. Garantia nu este acordata de Honda, ci de o firma de asigurari cu care Honda are contract. Deci, nu e marketing. Ar fi bine sa te interesezi mai temeinic inainte de a arunca niste afirmatii gratuite. My 2 cents....
    My cars:
    2015 Honda Civic Tourer 1.8 i-VTEC A/T
    ex.: 2007 Honda Civic Sport 2.2 i-CTDI M/T

    Comment


    • #17
      Originally posted by El_Hakim View Post
      Aici te contrazic. Ce zici de masini din Vest din 2009-2010 cu 250-300.000 km la bord?
      Cat despre garantie extinsa, afla tu ca in Vest este o practica la ordinea zilei, care se ofera inca de cand cumperi masina. Sunt diverse pachete pe perioade diferite. CONTRA COST!!! Poti sa o faci cand cumperi masina sau poti sa o faci inainte de a-ti expira garantia standard de 2-3-5 ani. Eu, de ex., am facut extindere de garantie pe inca 2 ani si am platit 420 euro. Garantia nu este acordata de Honda, ci de o firma de asigurari cu care Honda are contract. Deci, nu e marketing. Ar fi bine sa te interesezi mai temeinic inainte de a arunca niste afirmatii gratuite. My 2 cents....
      chiar vreau sa va vad ca va luati in judecati cu firme d'astea... chiar credeti ca afara nu exista tepe? si doar noi suntem cei mai pirati dupa piata ?? gresit, am luat un lexus de la o casa de masini cu 150k km certificat de garantie al kilometrilor si garantie extra platita data de alta firma, ... am luat masina cu ceva indoieli, care s-au dovedit a fi o certitudine de cca 6000€ de care sa ocupat chiar casa mama, chiar daca ulterior masina sa dovedit a avea dublul kilometriilor certificati..... si acum se judeca lexus cu ei si au trecut 2 ani

      Comment


      • #18
        Si, de curiozitate: de ce ti-ai luat Civic daca esti asa convins de fiabilitatea Maercedes? Cu banii de Civic gaseai un G la mana a doua care te tinea toata viata

        Pai mi-am luat Civic pentru ca acum aproape sase ani era masina care se preta cel mai bine la nevoile mele(deci nu aveam bani de Mercedes ) . Anul asta prin Martie-Aprilie trec definitiv la nemtesti, dar inca nu prea sunt hotarat ce sa aleg C320-4Matic sau GLK

        Acum lasand fiarele la o parte, puteai sa dai si tu un PM cu intalnirea de Presto Pizza

        Comment


        • #19
          Intalnirea de la Presto este in fiecare vineri de la ora 21 iar cand se incalzeste, ne mutam afara, la biblioteca. Da "suscribe" la topicul de intalniri nocturne si vezi detaliile
          I'm not anti-social. I'm anti-idiot.
          My cars:

          '09 Honda Accord Tourer 2.4 A/T, Executive, Cobalt Blue Pearl--all season daily car
          '00 S2000, Silverstone Metallic - my new daily sunny day drive
          '96 CRX Del Sol 1,6 SIR, Custom Metallic Green - sunny&warm days car
          '78 Accord SJ 1,6 Yellow - historical car
          EX-'11 CR-V 2,2 I-DTEC A/T Executive, Urban Titanium Metallic
          EX -'09 Accord Sedan 2,4 M/T Executive, Cobalt Blue Pearl
          EX-''00 HR-V 1,6, Custom Matt BlacK - Utility car
          EX-'15 Civic 5D 1,8 Sport M/T Briliant Sporty Blue Metallic
          EX- '95 Civic Eg 1,8 White - race car
          EX-'08 Civic 5d 1,8 Sport M/T Alabaster Silver -

          Comment


          • #20
            Originally posted by CB1300 View Post
            KMR, eu nu te contrazic. Dar in acelasi timp, imi este foarte greu sa cred ca s-a intamplat asa ceva mai ales in cazul G-ului. G-Klasse-ul este fabricat/asamblat manual in fabrica de la Linz (Austria/grupul Steyr) si iti citez dintr-un documentar in care era intervievat Inginerul/Seful sectiei asamblare :"Every component of the G-Klasse passes thrue 3 diferent quality control points where it is tested extensivly before instalment on the actual wagon" . "The wagon leaves our factory with the ability to last a lifetime!"
            Da... acum vreo cativa ani am fost cu un grup de jurnalisti invitat intr-o fabrica unde se asamblau mertzane... nu conteaza tara, dar de limba germana... era o chestie cu camerele de comert, sa ne arate ce inseamna industrie. Ei si la ora 12... ce sa vezi... suna soneria si cam toata lumea scoate covorasu` si face mataniile la Meca... erau de o anumita religie... de atunci cand aud faze d-astea cu "passes thrue 3 diferent quality control points " ma gandesc eu ca asa o fi, cu conditia sa nu fie ora 12... cam asa merg lucrurile. Poezia e una, dar practica ne omoara. Am mai fost la o fabrica PSA unde erau mai multi negri decat in Africa... la vreo 80 Km de Paris... ce sa mai vorbim de calitate...
            Ex: CR-V 2,2 Diesel Executive 2012
            Ex: CR-V Elegance WP NAVI 2.0 A/T
            Now: CR-V Elegance e:HEV (hybrid)

            Comment


            • #21
              Originally posted by cerevelu View Post
              Da... acum vreo cativa ani am fost cu un grup de jurnalisti invitat intr-o fabrica unde se asamblau mertzane... nu conteaza tara, dar de limba germana... era o chestie cu camerele de comert, sa ne arate ce inseamna industrie. Ei si la ora 12... ce sa vezi... suna soneria si cam toata lumea scoate covorasu` si face mataniile la Meca... erau de o anumita religie... de atunci cand aud faze d-astea cu "passes thrue 3 diferent quality control points " ma gandesc eu ca asa o fi, cu conditia sa nu fie ora 12... cam asa merg lucrurile. Poezia e una, dar practica ne omoara. Am mai fost la o fabrica PSA unde erau mai multi negri decat in Africa... la vreo 80 Km de Paris... ce sa mai vorbim de calitate...
              hai ca o dam in rasism deja....

              Comment


              • #22
                Originally posted by CB1300 View Post
                Hondatu, eu in general nu prea ma las impresionat de nimic .Ideea era ca eu am facut referire la un documentar nu la un spot publicitar. Iar Mercedes, sa stii ca face parte si cam este in capul listei cand vine vorba de "greii industriei auto"
                Ma rog, daca tu zici, nu te contrazic, chestia e ca ma refeream la cei ce produc intr-un numar (mult) mai redus si pentru aia tot nu sunt scutiti de probleme.

                @cerevelu: intri in extrema cealalta. Ca exista SI angajati de origine turca (sau araba), nu e nicio problema pentru nimeni, dar ei nu reprezinta majoritatea angajatilor din nicio firma (auto) din vest. Cunosc 100 de romani care lucreaza la Benz in Sindelfingen, Böblingen si Stuttgart, despre ei de ce nu zici nimic? Aia ce fac, fura tot? Asta ca sa ramanem la vesnicele clisee ieftine.
                Cunosc romani care lucreaza pentru Porsche si Audi si despre aia ce sa credem.
                Hai s-oi lasam balta ca ajungem la afro-americanii de la HONDA SUA si Acura sau cei din UK si nu rezolvam nimic.

                @el_hakim: subscriu 100% celor spuse de tine.
                HONDA. The finest from Japan. Since 1963.

                Comment


                • #23
                  http://www.autoblog.com/2013/03/14/s...-gmc-are-tops/

                  Satisfaction with dealer service rises, Lexus and GMC are tops

                  During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition – things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first invested those funds back into the business, improving their dealership facilities and service centers.

                  It looks like those investments are paying off, as J.D. Power and Associates' latest Customer Service Index Study shows that overall consumer satisfaction with dealer service has increased to 797 (on a 1,000-point scale), up from 787 in 2012 and 29 points higher than the score in 2011. The study also finds that people are more satisfied with the service they get at dealerships compared to independent service providers, despite the much higher average out-of-pocket cost per visit ($118 vs. $44).

                  Note, however, that this study only looks at how people are treated by a dealer's service department during the first three years of ownership (the survey is based on responses from 91,000 owners and lessees of 2008 to 2012 model year vehicles), so we're talking about the experience had when bringing a car in for repair or maintenance work, most likely under warranty. In fact, maintenance work is increasing in share and accounted for 77 percent of service visits (up from 72 percent in 2012 and 63 percent in 2011). This helps explain why customer satisfaction has also risen, since a properly maintained car is one that's less likely to require a dealer visit for an unexpected repair.

                  Of the automakers, Lexus again ranks highest in customer satisfaction for dealer service for the fifth consecutive year with a CSI score of 862. What might surprise you is that GMC is the highest-scoring mass market brand, with a CSI score of 819. Scroll below to see the rest of the rankings and pour over more data from the study.

                  2013 U.S. Customer Service Index (CSI) Study

                  Manufacturer and Dealer Investments in Service Department and Employees Pay Off, As Overall Customer Satisfaction with Dealer Service Facilities Continues to Improve

                  Lexus Ranks Highest among Luxury Brands for Customer Satisfaction with Dealer Service for Fifth Consecutive Year; GMC Ranks Highest among Mass Market Brands

                  WESTLAKE VILLAGE, Calif.: 13 March 2013 -- Recent investments made by automakers and dealers in improving the customer service experience are paying off in terms of more highly satisfied and loyal service customers, according to the J.D. Power and Associates 2013 U.S. Customer Service Index (CSI) StudySM released today.

                  The study finds that overall customer satisfaction with service at a dealer facility has increased to 797 (on a 1,000-point scale), a significant improvement from 787 in 2012 and up by 29 points since 2011. Additionally, overall satisfaction with dealer service facilities averages 44 index points higher than satisfaction with independent service facilities, a gap that has expanded by six points from 2012.

                  "Manufacturers have made large investments in their retail programs, and dealers have made significant investments in key customer touch-points--people, improved processes and customer waiting areas--which are having a profoundly positive impact on their customers," said Chris Sutton, senior director at J.D. Power and Associates. "Dealerships are placing more emphasis on the service advisor's role, which is essential to effectively handling service customers. Having a skilled, trained advisor is vital for a positive customer experience."

                  The study examines satisfaction among vehicle owners who visit a service department for maintenance or repair work. The CSI rankings are based on dealer service performance during the first three years of new-vehicle ownership, which typically represents the majority of the vehicle warranty period. Five measures are examined to determine overall satisfaction with dealer service (listed in order of importance): service quality; service initiation; service advisor; service facility; and vehicle pick-up.

                  The study finds that owners visit a dealer service department an average of 2.6 times per year, most frequently for vehicle maintenance. The shift in the proportion of maintenance work to repair work is one of the contributing factors to the increase in overall satisfaction. More than three-fourths (77%) of vehicle owners indicate that their most recent dealer service visit was for maintenance, such as an oil change or tire rotation, an increase from 72 percent in 2012 and 63 percent in 2011.

                  Overall satisfaction among owners who took their vehicle to a dealership for maintenance work averages 806, compared with 768 among those who took their vehicle in for repair work. Among owners who visited an independent service station, overall satisfaction averages 754 for maintenance work and 750 for repairs. Satisfaction with both maintenance and repair work conducted at dealer and non-dealer service stations is slightly higher among owners of premium vehicles than among owners of non-premium vehicles.

                  "The service mix continues to shift to maintenance and away from repairs, which is a testament to the improvement in vehicle quality and dependability," said Sutton. "Owner satisfaction is generally higher for maintenance than for repairs for several reasons, primarily because maintenance tends to be less expensive and time-consuming and can be scheduled and completed at the owner's convenience."

                  When excluding complimentary service, service customers spend less out-of-pocket per visit at their dealership, compared with 2012 ($118 vs. $125, respectively); however, this amount remains higher than the average spent per visit at an independent service station ($44). Owners of premium vehicles spend an average of $198 per dealer visit, compared with $31 when they visit an independent service station, while owners of non-premium vehicles spend an average of $108 per dealer visit and $45 per visit to an independent service station.

                  Higher Service Satisfaction Equals Higher Loyalty
                  The study finds a direct correlation between service satisfaction and loyalty. Overall, 79 percent of vehicle owners indicate they "definitely will" return to their dealership for maintenance and repairs covered under their vehicle's warranty, and 64 percent indicate they "definitely will" return to the dealership for service work after their vehicle's warranty expires. However, loyalty increases dramatically among vehicle owners who are "delighted" (satisfaction scores of 901 and higher) with their service experience, as 96 percent indicate they "definitely will" return to the dealer service department while their vehicle is under warranty, and 89 percent indicate they "definitely will" return post-warranty. Further, 38 percent of vehicle owners overall indicate that they "definitely will" purchase or lease their next vehicle from the same brand, and increases to 59 percent among owners who are "delighted."

                  "The service experience has a profound impact on vehicle owners, not just where they take their vehicle the next time they need maintenance or repairs, but also on their next vehicle purchase," said Sutton. "Dealers know this, and most are taking the appropriate steps to ensure their customers have the best experience possible on both the sales and service sides of the store."

                  Overall Satisfaction with Service Improves
                  Overall satisfaction with dealer service improves by 10 points in 2013, compared with 2012, with gains in all five study measures. Among the 30 rank-eligible brands, 28 improve in service satisfaction from 2011, with eight brands improving by at least 20 points.

                  Additionally, overall satisfaction improves across all five study measures, with the largest year-over-year gains in service facility and vehicle pick-up, which also includes vehicle owner perception of the fairness of the charges.

                  "While there are a lot of things dealers can't control, such as the product and the incentive levels on the sales side, one thing they can control is the service they provide," said Sutton. "When new-vehicle sales dropped in 2008, dealers increased their focus on service, and that attention on the service customer continues today."

                  Highest-Ranked Nameplates
                  Lexus ranks highest in satisfaction with dealer service among luxury brands for a fifth consecutive year. Lexus achieves an overall CSI score of 862 and performs particularly well in service initiation, service facility and service quality. Rounding out the five highest-performing nameplates in the luxury segment are Cadillac (858); Jaguar (856); Acura (852); and Infiniti (848).

                  Three of the 11 luxury brands improve their index score by 20 or more points, compared with 2012, with Land Rover achieving the greatest year-over-year improvement (+29 points). Infiniti improves by 24 points and Lincoln by 23.

                  Among mass market brands, GMC ranks highest with a score of 819. GMC performs particularly well in service initiation, service advisor, service facility and service quality. Rounding out the five highest-performing brands in the mass market segment are MINI (810); Buick (809); Chevrolet (806); and Volkswagen (804).

                  Five of the 19 mass market brands improve their index score by at least 20 points, compared with 2012, with Scion improving 24 index points, Nissan and Dodge each improving by 23 points. Mitsubishi improves by 22 points and Chrysler by 20.

                  J.D. Power and Associates offers the following tips for consumers regarding vehicle service at their dealership:

                  When possible, schedule your dealer service appointment in advance. Customers who have an appointment tend to be more satisfied with their overall service experience than do those without an appointment due to dealer ability to appropriately prepare for the visit.

                  If your vehicle has to remain at the dealership for maintenance or repairs, ask the service advisor for a loaner vehicle. Many dealerships have a fleet of vehicles customers may borrow while their vehicle is in for service.

                  Following maintenance or repair work on your vehicle, ask for a vehicle inspection report, and review it with your service advisor.

                  The 2013 U.S. CSI Study is based on responses from more than 91,000 owners and lessees of 2008 to 2012 model-year vehicles. The study was fielded between October and December 2012. J.D. Power and Associates measures dealer service in various countries around the world, including Australia, Canada, China, Germany, India, Indonesia, Japan, Malaysia, Mexico, the Philippines, Taiwan, Thailand and the UK.

                  Iubesc masinile japoneze. Ele nu mint, nu inseala !
                  ACURA & HONDA SUV FAN CLUB ROMANIA - http://daimyo.ro/index.php?action=forum

                  Comment


                  • #24
                    Studiu "What Car"

                    Ca in fiecare an, revista What Car impreuna cu asiguratorul "Warranty Direct" au efectuat un studiu privind fiabilitatea masinilor cu varsta intre 3 si 8 ani. Studiul s-a efectuat pe un esantion de 50.000 de masini si rezultatele sunt urmatoarele:
                    1. Honda (43,916, 39, £356.46)

                    2. Suzuki (36,094, 46, £258.03)

                    3=. Hyundai (48,162, 63, £252.95)

                    3=. Subaru (50,803, 63, £300.40)

                    5. Toyota (44,231, 70, £392.40)

                    6. Lexus (47,610, 81, £432.47)

                    7. Chevrolet (33,590, 88, £259.20)

                    8. Mitsubishi (46,543, 89, £422.56)

                    9=. Ford (47,298, 94, £296.49)

                    9=. Mazda (42,831, 94, £441.33)

                    11. Nissan (44,702, 96, £369.80)

                    12. Fiat (39,141, 97, £272.67)

                    13=. Citroën (43,954, 101, £308.64)

                    13=. Skoda (45,134, 101, £319.29)

                    15. Peugeot (44,730, 105, £285.96)

                    16. Daewoo (34,847, 117, £337.40)

                    17. Smart (32,804, 118, £300.32)

                    18. Kia (44,134, 119, £389.96)

                    19. SEAT (47,256, 126, £293.58)

                    20. Vauxhall (47,208, 127, £310.24)

                    21. Volkswagen (49,192, 135, £336.30)

                    22. MINI (38,094, 138, £385.57)

                    23. Renault (44,276, 142, £266.32)

                    24. Rover (40,281, 151, £379.23)

                    25. Saab (51,370, 168, £319.70)

                    26=. BMW (51,521, 173, £427.32)

                    26=. Volvo (54,597, 173, £403.85)

                    28. MG (34,301, 183, £406.46)

                    29. Jaguar (45,876, 185, £436.19)

                    30. Mercedes-Benz (48,961, 219, £468.32)

                    31. Audi (52,963, 230, £525.49)

                    32. Jeep (47,357, 232, £430.02)

                    33. Chrysler (49,367, 246, £403.15)

                    34. SsangYong (43,782, 247, £387.78)

                    35. Alfa Romeo (47,095, 251, £385.54)

                    36. Porsche (36,654, 270, £616.22)

                    37. Land Rover (52,733, 325, £437.91)

                    38. Bentley (35,494, 482, £560.27)
                    ,,A life spent making mistakes is not only more honorable, but more useful than a life spent doing nothing" G.B.Shaw

                    Comment


                    • #25
                      Top 10 cele mai fiabile masini second-hand in 2013

                      Compania britanica Warranty Direct realizeaza in fiecare an un top al celor mai fiabile masini second-hand din Marea Britanie.
                      In acest sens, specilistii analizeaza dosarele de service ale masinilor second hand care beneficiaza de garantia firmei si acorda punctaje in functie de gradul de complexitate al interventiei, dar si in functie de costuri.
                      Cu cat punctajul este mai mic inseamna ca masina respectiva este mai fiabila, deoarece inseamna reparatii mai putine si costuri mai mici.

                      Asadar, iata lista primelor 10 cele mai fiabile masini second-hand din Marea Britanie in 2013:

                      1. Honda - 39 puncte
                      2. Suzuki - 46 puncte
                      3. Hyundai - 63 puncte
                      4. Subaru - 63 puncte
                      5. Toyota - 70 puncte
                      6. Lexus - 81 puncte
                      7. Chevrolet - 88 puncte
                      8. Mitsubishi - 89 puncte
                      9. Ford - 94 puncte
                      10.Mazda - 94 puncte

                      Honda este considerata pentru al 9-lea an consecutiv cea mai fiabila masina second-hand in Anglia. In rest, 7 din cele 10 marci sunt japoneze.

                      http://www.auto.ro/honda-civic/top-1...wsletter_95619
                      Nu vedem niciodata lucrurile asa cum sunt, ci asa cum suntem noi.
                      '99 Accord 1.8S Silver

                      Comment


                      • #26
                        2014 US Vehicle dependability study

                        Click image for larger version

Name:	2014 US Dependability.jpg
Views:	1
Size:	42.0 KB
ID:	717604

                        Primul studiu efectuat in 2014 de catre JD Power in Statele Unite, releva roblemele de fiabiliatate constatate in cursul anului trecut de catre proprietarii masinilor avand 3 ani vechime.
                        Ceea ce JD Power considera ingrijorator, este faptul ca pentru prima data dupa anul 1998, numarul de probleme constatate la 100 de vehicule a crescut fata de media anilor trecuti. Acest lucru se datoreaza in special defectiunilor la motor si transmisie. Deasemenea se remarca o mai mare rata de crestere a acestor probleme la motoarele cu 4 cilindri precum si la cele diesel cu cilindree mare decat la cele cu 5 si 6 cilindri.
                        Analizand graficul, remarcam clasarea foarte buna a Hondei( pe locul 4 prin Acura si 6 Honda). Deasemena ma bucura constanta Lexus/Toyota precum si continuitatea in imbunatatirea calitatii de care da dovada Mercedes.
                        ,,A life spent making mistakes is not only more honorable, but more useful than a life spent doing nothing" G.B.Shaw

                        Comment


                        • #27
                          Asa de solide sa fie Buick-urile astea?
                          HONDA. The finest from Japan. Since 1963.

                          Comment


                          • #28
                            Curioasa pozitia Mazdei. In sondajele de prin UE erau mult mai sus, peste Honda.

                            Comment


                            • #29
                              Ati vazut voi 2 topuri din astea care sa se pupe din cap pana in picioare unul cu altul?
                              "Liniutele sunt pentru masini rapide, curbele sunt pentru soferi rapizi" - un film

                              '08 Civic Sedan ES 1.8 M/T Neutron Blue

                              Comment


                              • #30
                                Adevarat si asta.

                                Comment

                                Working...
                                X